Our boutique is located in Ginza, Tokyo. Please refer to our 'Store Information' page for directions and access details.

Yes. Our staff includes specialists fluent in English, Chinese (including Cantonese), and Thai. International clients are most welcome.

We recommend making a reservation in advance during busy periods or if you would like a private room consultation. Walk-in visits are welcome at any time; however, private room appointments are given priority to advance bookings.

Yes, all items are 100% authentic. Our boutique has specialised exclusively in Hermès for over a decade.
In Japan, the resale of luxury pre-owned goods is strictly regulated by law. We operate under an official licence issued by the Tokyo Metropolitan Police Department.

• Professional Authentication: All items undergo rigorous authentication by our experienced specialists, who also conduct buy-in appraisals from clients across Japan.
• Second-hand Dealer Licence: Tokyo Metropolitan Public Safety Commission Licence No. 305562116803
• Authenticity Guarantee: We provide a complete authenticity guarantee. In the unlikely event that an item is determined to be non-genuine, our boutique assumes full responsibility.
• Buy-back Guarantee: Items purchased from our boutique are covered by our buy-back guarantee. Please shop with complete peace of mind.

A copy of a valid form of identification is required. Accepted documents include a driver's licence, passport, or health insurance card. For postal sell-ins, the address on your identification must match the address from which the item is sent.

Cash payment on the spot is available for both in-store and at-home appraisal services. For postal sell-ins, payment is transferred to your designated bank account within three business days of the sale being finalised.

Items with scratches or fading can be accepted. Please note, however, that the appraisal value may be adjusted depending on the condition of the piece. If you are uncertain, we recommend using our complimentary photo appraisal service in advance.

Items can be accepted even without their original accessories.

As each item is a unique, high-value piece, returns or exchanges due to customer preference cannot be accepted. In the case of an incorrect delivery or significant damage, please contact us within 24 hours of receipt.

Items are typically dispatched within 1–3 business days following confirmation of payment.

Online purchases are processed securely via Shopify. Accepted payment methods include credit cards and bank transfer. In-store, we accept cash and a variety of card payments.

Yes, items purchased from our boutique are eligible for sell-in at a later date. Please note, however, that the appraisal value will vary according to the condition of the item and prevailing market prices at the time of submission. We welcome your enquiries in advance via LINE, telephone, or in-store visit.

Yes, of course. You are welcome to view the actual item in our boutique and inspect its condition and included accessories. Our staff will be on hand to assist with any questions you may have.

As each item is a unique, high-value piece, returns or exchanges due to customer preference cannot be accepted.

In the event of an incorrect item being received or significant damage, please contact us within 24 hours of delivery.

Yes, GINZA CELIA offers a consignment sales service for Hermès bags.

We take items on consignment from clients and offer them for sale both in-store and online, remitting payment upon successful sale.

Items may be brought in to our boutique directly, or submitted by post.

Yes, of course. Please bring your item to our boutique. Once we have inspected its condition and explained the terms of sale, you will be asked to complete a Consignment Agreement form. The item will then be listed for sale immediately upon completion of formalities.

Please bring the following when you visit:
· The item itself
· Any accompanying accessories such as box or storage bag (if available)
· A valid form of identification (driver's licence, My Number card, passport, etc.)

Having the original accessories may result in a more favourable valuation of the item.

The postal consignment process is as follows:

1. Please contact us via LINE or the enquiry form on our website.
   
2. We will prepare a Consignment Agreement form on your behalf, send it to you for review, and dispatch the original by letter post.
   
3. Please complete the required fields on the form and send it to us along with the following:
   · The item (including any accessories such as box)
   · The completed Consignment Agreement form
   · A copy of a valid form of identification
   
4. Upon receipt of the item, we will carry out a condition inspection and take photographs. The item will be listed for consignment sale as soon as this process is complete.

Yes, we offer a postal consignment service.

Please contact us via LINE or the enquiry form on our website, and we will provide guidance on completing the application and arranging dispatch.

The terms of sale — including selling price, consignment period, and commission — are determined individually following an assessment of the item's condition and prevailing market prices.

For further details, please do not hesitate to contact us or speak with a member of our team at the boutique.