We have a store in Ginza, Tokyo. Please see the "Store Information" page for access information.

Yes, we have a staff that speaks English, Chinese/Yue/Yue and Thai. We have staff who can speak English, Chinese/Yuehua, and Thai. Customers from overseas can also use our services with confidence.

During busy times or when you wish to use a private room, we recommend that you make a reservation in advance. Normal visits to the restaurant are possible without a reservation, but reservations are given priority for private room accommodations.

Yes, GINZACELIA handles all items after our professional staff checks the authenticity and condition of each item, and we sell only genuine products. Please use with confidence.

A copy of your ID is required for purchase. A driver's license, passport, or insurance card is valid. For home delivery purchases, the address on the ID must match the mailing address.

For in-store and on-site purchases, cash payment can be made on the spot. For home-delivery purchases, we will transfer funds to your designated account within three business days after the purchase is finalized.

Even if there are scratches or fading, it is still possible to purchase. However, the appraisal value may be lower depending on the condition. If you are unsure, please use the photo assessment in advance.

We can purchase the product even if there are no accessories.

Due to the high value of these one-of-a-kind items, we do not accept returns or exchanges for customer convenience. Please contact us within 24 hours of arrival in case of incorrect delivery or serious damage.

We usually ship within 1-3 business days after confirming payment.

Secure payment online via Shopify. We accept credit cards, bank transfers, and in-store cash and credit card payments.

Yes, we can re-purchase items purchased at our store. However, the appraisal value will vary depending on the condition of the item and the market price at the time you bring it in. Please feel free to contact us on line, by phone, or in person in advance.

Yes, it is possible. You can see the actual item in the store and check its condition and accessories. If you have any questions, our staff will be happy to guide you through the process.

Due to the high value of these one-of-a-kind items, we do not accept returns or exchanges for customer convenience.

Please contact us within 24 hours of receipt only in case of wrong item or serious damage.