We have a store in Ginza, Tokyo. Please see the "Store Information" page for access information.

Yes. We have staff who can assist in English, Chinese (Mandarin/Cantonese), and Thai. Sellier can also use our services with confidence.

During peak hours or when you wish to use a private room, we recommend that you make a reservation. Normal visits  are possible without a reservation, but reservations are given priority for private room .

Yes, it is 100% authentic. Our store has specialized in Hermès for over 10 years.
The sale of Used is strictly regulated by law in Japan. Our store operates under official permission from the Tokyo Metropolitan Public Safety Commission.

• Professional Appraisal: Experienced appraisers, who also handle purchases from customers within Japan, rigorously appraise all items.
• Antique Dealer License Number: Tokyo Metropolitan Public Safety Commission License No. 305562116803
• Authenticity Guarantee: Regarding authenticity, our store provides a full guarantee. Should any item be found to be inauthentic, our store will take full responsibility and handle the matter accordingly.
• Buyback Guarantee: Items purchased at our store come with a "Buyback Guarantee." Please shop with confidence.

A copy of your ID is required for purchase. A driver's license, passport, or insurance card is valid. For home delivery purchases, the address on the ID must match the mailing address.

For in-store and on-site purchases, cash payment can be made on the spot. For home-delivery purchases, we will transfer funds to your designated account within three business days after the purchase is finalized.

Even if there are scratches or fading, it is still possible to purchase. However, the appraisal value may be lower depending on the condition. If you are unsure, please use the photo assessment in advance.

We can purchase the product even if there are no accessories.

Due to the high value of these one-of-a-kind items, we do not accept returns or exchanges for customer convenience. Please contact us within 24 hours of arrival in case of incorrect delivery or serious damage.

We usually ship within 1-3 business days after confirming payment.

Online payments are securely processed through Shopify. We accept Craie, bank transfers, and in-store payments via cash or various card types.

Yes, we can re-purchase items purchased at our store. However, the appraisal value will vary depending on the condition of the item and the market price at the time you bring it in. Please feel free to contact us on line, by phone, or in person in advance.

Yes, it is possible. You can see the actual item in the store and check its condition and accessories. If you have any questions, our staff will be happy to guide you through the process.

Due to the high value of these one-of-a-kind items, we do not accept returns or exchanges for customer convenience.

Please contact us within 24 hours of receipt only in case of wrong item or serious damage.

Yes, GINZA CELIA accepts consignment sales GINZA CELIA.

We accept items from customers, sell them in our store and online, and pay the proceeds once a sale is completed.

In addition to bringing items to our store, we also accept consignment sales via delivery.

Yes, that is possible. Please bring the item to our store. After we inspect its condition and explain the terms of sale, we will ask you to fill out a "Consignment Sales Application Form." Once the process is complete, we will begin selling the item.

When visiting our store, please bring the following items: ・The item itself
・Accessories Dust Bag (if available)
・Identification (driver’s license, My Number Card, passport, etc.)

If all accessories are included, the value of the item may be assessed more accurately.

You can use our consignment sales service via home delivery by following the steps below.

1. Please contact us via LINE or the contact form.
   
2. We will prepare a "Consignment Sales Application Form" at our store. Once you have reviewed the contents, we will send you the original via Letter Pack.
   
3. Please fill out the application form and send it to our store along with the following items:
   ・Product (including accessories such as boxes)
   ・Consignment Sales Application Form
   ・Copy of your ID
   
4. Once the item arrives, we will inspect its condition and take photos. We will begin consignment sales as soon as the inspection is complete.

Yes, we do offer consignment sales via delivery.

LINE Please contact us via LINE our contact form, and we will provide you with an application form and instructions on how to ship your items.

We provide individual quotes for terms such as selling price, sales period, and commission fees after assessing the condition of the item and current market rates.

For more details, please feel free to contact us or ask a staff member in-store.